Vodacom poor service

I am appalled at the service I'm receiving with Vodacom.

I have canceled my contract with Vodacom. Due to the fact that the Fibre would be offline for a number of days. Having to spend so much time and money to call Vodacom. I now keep calling for a cancelation letter and the consultants say it will be sent however nothing gets received. No sense of urgency no ownership taken!

I now see I get sent a letter of demand for the Fibre which is ridiculous as I have canceled this contract.