Vodacom poor service
<p>I phoned Vodacom last month to re-instate my debit order and was told I still needed to pay the current month as my debit will start to go off the next month. On the 25th I paid my account and the debit also went off. I phoned Vodacom on 29/05/2017 and a call was logged for a refund. I was told it will take 7 working days. I have sent through my proof of payment 2 times. When I phoned again, after being tranfered 3 times today ,I was told they didn't receive the proof of payment and I must send it again. Now they say it will take 7 - 14 working days. This is unacceptable! I expected better from Vodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It's been 3 days and no one have contacted me. So dissapointing
It's been 3 days and no one have contacted me. So dissapointing
Still no contact made from Vodacom's side.
Still no contact made from Vodacom's side.
Still no contact made from Vodacom's side. Promised to phone me back today, but nothing. Very dissapointed
Still no contact made from Vodacom's side. Promised to phone me back today, but nothing. Very dissapointed
So my proof of payment was laying on Shantonise Thompson's desk since the 6th of June. Might I say pathetic service from your side! Roberts and Deslyn, thanks for your help, much appriciated.
So my proof of payment was laying on Shantonise Thompson's desk since the 6th of June. Might I say pathetic service from your side! Roberts and Deslyn, thanks for your help, much appriciated.