Vodacom poor service

Did online application for a sim only deal on 2020-07-17 Only recieved 1 email stating my email adress and agent name, nothing else. Went to the vodacom shop and the agent in the shop told me everything is approved and package is on its way, so i did not receive any conformation or waybill tracking number. The agent at the shop told me i can cancel the contract by phoning the cancellation number through the call center. Talking to another agent he told me that my contract is on the old system (witch doesn't make scene to me) and he can not help me with an cancellation. Unfortunately i need the sim as soon as possible because i am working from my home. So can vodacom tell me please when will i receive my sim because it seems i cant do application for one at the vodacom shop or neither cancel the online one ?