PB
Paul B
1 reviews | Active since Feb 2023
17 Feb 2023, 07:15
Vodacom poor service
Vodacom must be one of the worst companies in South Africa when it comes to customer service, I have been trying to change my prepaid number to my business account without success. This has be a uphill battle for almost two weeks now. The contract is approved but the number is still not activated. Vodacom is taking their time to activate it despite the fact that I see they have already deducted money from my bank account. In the meantime I am losing business and money. Same on you Vodacom. It is hard enough to run a small business as it is.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Feb 2023, 08:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2023, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Paul B's updateReviewer Update
17 Feb 2023, 09:02Lets see about that, I am not holding my breath. I see this is a little generic message you send to the many people that complain about Vodacom on this platform.
PB
Paul B's update17 Feb 2023, 09:02
Reviewer Update
Lets see about that, I am not holding my breath. I see this is a little generic message you send to the many people that complain about Vodacom on this platform.
PB
Paul B's updateReviewer Update
18 Feb 2023, 06:19Ok, so things are going from bad to worse. After my review yesterday, a lady from Vodacom phoned me and promised to get back to me. She did not. Now my phone does not work at all. Cant make calls, cant receive calls. I am in a position now where I stand a good chance of losing business, as I can not communicate with my clients. If this happens I shall get legal advise.
VODACOM you are pathetic.
VODACOM you are pathetic.
PB
Paul B's update18 Feb 2023, 06:19
Reviewer Update
Ok, so things are going from bad to worse. After my review yesterday, a lady from Vodacom phoned me and promised to get back to me. She did not. Now my phone does not work at all. Cant make calls, cant receive calls. I am in a position now where I stand a good chance of losing business, as I can not communicate with my clients. If this happens I shall get legal advise.
VODACOM you are pathetic.
VODACOM you are pathetic.