1 reviews | Active since Jan 2019
Vodacom poor service
Vodacom...your service is shocking. as per my previous posts I signed up for fibre and was given a LTE system to use in the interim. It has been 5 weeks and the interim solution does not work. lots of calls.to the call centre and always being told that it needs to be configured and it will be escalated. Managers are always in meeting and cannot be reached. This is only the interim solution with no promises being made with the actual installation of the fibre. BUT...no worries Afrihost came to the rescue. From the processing of the application to installation of the fibre and the internet up and running...5 days. Vodacom here is a suggestion from me to you which can only improve your business... retrain your staff. Perhaps you could ask Afrihost to assist you with regards to this.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that the order has been cancelled and that you have decided to sign up with another ISP. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that the order has been cancelled and that you have decided to sign up with another ISP. Regards Consumer Website Team(SA)