Vodacom poor service

Once again I write about the shocking service of Vodacom A few months back I was on here as we handed our device in at the Vodacom Swellendam shop for repairs. The employee at the time never gave my son a job number for the device. I reported this Vodacom said cant help no paper work. So I found out the employee had left the shop and we went to report this at the local police saying we handed it to her. My Son went to the ex employee directly and said we are going to open a case of theft against her, funny how quickly she returned the device and admitted to taking it? Something Vodacom should have done themselves. So here’s best part I have since taken the phone into the Canal Walk repair center twice and each time it comes back faulty. The third time they tell me I should deal with CAT directly hello vodacom now I’m doing your job to date CAT tried once to arrange collection but got the days mixed up I have never heard from them again. I tried calling into Vodacom to notify them I will not be paying the device installment as the phone is still under warranty and we have been paying for 7months and not had a functioning device. No one at the call center has been able to resolve or help I’m still waiting since the last query was supposed to be escalated to a “solution expert” ref no 1- ********** ********** on 13-05-19 and Vodacom just a reminder my Son is currently injured at home in Suurbraak so if you cut of his line I will take this matter way further. Myself and repair shop have requested the device be replaced I do wonder why this can’t be sorted out . In my book this is shocking service from Vodacom