Vodacom poor service

I received a call from a vodacom ***May 2019 @11:19am consultant who apologized for the incident and he said he would cancel the wrong order and have another sales person call me. a sales person called me to assist with upgrade. During the call she (the consultant) told me that she was struggling to cancel the wrong order that was placed and replacing it with the new one. she eventually said she was able to cancel the old order, so i then told her the phone i wanted and the package, but she seemed like she wasn't getting something right, because she said to me i should hang up and she will complete the order by herself and the she would send me the order number via email. to this day i still have received any order number to confirm.

1. My issue is that i now have to sit and wait for Vodacom because i can’t go to another network provider while I'm still waiting for vodacom because i wouldn't want double contracts. 2. I want to know once and for all if vodacom still wants to provide their services to me because the first upgrade i was given a sim card, the second attempt i don't get ant confirmation at all.

vodacom must tell me if they don't want business from me.