Vodacom Poor Service

I was de*****ed by someone pretending to call from Vodacom Customer Care on this number ********** 372. The advised that someone was trying to do a sim swap on my number and wanted to know if it was me? I informed him this was not me and he proceeded in asking vodacom security questions such as my last recharge amount.

I called Vodacom customer care later in the evening to find out if anyone called to process a sim swap on my number and if there are call records/notes on the customer care system. The Vodacom consultant advised there are no notes and they do not keep notes. She further advised there are no records that show a sim swap was requested. I queried the number that called me earlier she advised Vodacom customer care uses 082 numbers on outbound calls.

As there was no solution I requested Vodacom to inform me should someone request a sim swap on my number.

Today I get a call from the ********** ********** 372 however I dont pick it up as I know its ***** . When Paying at the supermarkent my card declines I check my balance at an ATM there are no funds and there is no signal on my phone.

Called Vodacom Customer Care for help they advised a sim swap was processed on my number and they will flag it. I advised I previously called Vodacom about suspected ***** on my number and money has been taken from my bank account. Vodacom consultant advised there is a ***** department however they are closed and a Team Leader is not available to trace the call using the number ********** were calling me on .

Vodacom failed to keep there promise to inform of a sim swap and there people that can help are either closed or not available to assist, I'm left with nothing in my bank account and have to wait till Tuesday to call the ***** team.

This could have been prevented however Vodacom does not seem to care to leave a note/alert on a customer account with relation to ***** this has resulted in my bank account being de*****ed.