Vodacom Poor Service

My previous comment/complaint of 10 April refers. I have upgraded my contract with some delay but I have been assisted by vodacom consultant. I have received a waybill number via sms yesterday. Today I wanted to follow up on the parcel and no tracking number found. I chatted with a consultant to follow up and now apparently there is no stock of the specific phone I ordered and I have been place on back order. It seems 4 weeks waiting time. Interestingly when I placed the order online it showed in stock. I will happily supply a certified copy of the email received from vodacom indicating the order and showing in stock. I have been a loyal vodacom subscriber for more than 7 years.....seriously guys!!!