Vodacom poor service

Wanting to cancel my contract vodacom convinced me to stay. I did and upgraded and the consultamt said they had stock of the iphone xr in two colours and that it would be delivered the next wedensday. The tuesday i phoned just to find out that the order wasnt prosessed and that they didnt have stock. After a long struggle the managed to organize ro deliver the phone to durban where we would be for only 3 days. They told me to have a copy of my id ready...two consultants told me the same thing. Today RAM refused to deliver my phone because i do not have my original id with me. Now my phone is going to be sent back to jhb and i will have to wait another week. The service is pathetic as everybody just says that thete is nothing they can do to help me even though they gave me the wrong instructions.