Vodacom poor service

I would like to lay a complaint against Vodacom and Dwayne Naidoo. I did an online application for the 20 day and 20 night data special on the 19th of February 2019, 3 days later Dwaine Naidoo contacted me to finalize the application. We finalized everything then he confirm my order will be delivered in 3 to 7 working day. 2 weeks later I had not received anything from Vodacom. On the 1st of March 2019 I contacted Vodacom to get the status of my order, because I had not received it, Dwaine told me the order was cancelled, by who I do not know. He then processed to contact me back in 30 minutes, which he did not. I again called Vodacom, Dwaine said the order is on the way, he even gave me a number for RAM delivery company, which they apparently know nothing about my order.

This is my 3rd complaint to Vodacom about the same matter. The last time Vodacom responded to my complaint by saying a consultant will call me to solve my query.

What must I do now for someone to assist me. It’s really tiring for me to sit for hours on the phone trying to contact Vodacom but no one can help. Today alone I spoke to plus minus 5 people who all could not assist me.

I have tried contacting Dwaine’s supervisor, Sameera Chatty, unfortunately she also has not gotten back to me.