Vodacom poor service

Good day all

I just want to share my views on Vodacom,

I have been an MTN client for years, and I must say their service is really not bad. Had to change my contract due to business requirements to Vodacom.

From the start had various issues.

Wanted to open a business account for our company and they asked us to sign documentation, no issue, by the way this was the online division. Did all the documentation and Vodacom disappear from the face of the earth. After two weeks I phoned to ask progress, had to first struggle to get feedback, because the lady dealing with our company information was on annual leave. Eventually got a response that we need to do additional paper work and then need to go to a Vodacom shop to re-do the application. Call was recorded and I immediately cancel the deal.

I should have stayed with MTN, but thought maybe I must just calm down and open a personal account.

Went through the whole process of opening a personal account and again Vodacom online disappeared from the face of the earth, after about 10 days called in to ask progress and guess what, contract was cancelled after they said its approved. Apparently they couldn't get hold of me to approve the order and canceled it, after threatening them to permanently cancel everything, they phoned me back within two hours to activate the deal...now my number was working.

Then I waited for delivery, after about two weeks started phoning around and they said the parcel is with RAM. Vodacom said they send me an sms with a tracking number but did not received anything. RAM couldn't deliver because they could not get hold of me.

After a long fight with RAM, we found that the number Vodacom gave was incorrect. Rectify the contact number with RAM. Hopefully I can now get my phone after about 2 months of struggling with Vodacom.

Knowing this I really regret opening an account with Vodacom, if I could, I would immediately cancel my deal. I will finish my two year term and them I am done with Vodacom.

In the meantime I have saved some of my friends and family member to rater stay with anyone else but Vodacom.

I must say, Vodacom...your service is POOR!!! and I would suggest to everyone to stay away from them if you can.