Vodacom poor service

I have 2 contracts with vodacom for over 20 years now. Got my wife the Moto Z phone (which happens to be a dud). It started giving problems. We took it in to vodacom repair centre. Lady said she had another lady with the same problem...cant be fixed. She offered us 4 phones to choose from. My wife opted to rather try and fix it as we bought a camera mod for the phone.

A month later we went to the same store after reading online that it was a lost cause. Then they said they have to send it in....even thou we knew what the result would be. We had to go back the following day to drop off the charger and battery mod (which we had there the previious day and where told they don't need that). They promised an answer within 2 to 3 days. Another 2 weeks later we phoned daily to the store....nobody ever answered.

My wife then called ********** upon which she was told to go to the store for a ctedit. Got there and were told they don't have an amount yet, we must come back another day.

4 Trips to Canal Walk, 4 parking tickets, 4 Visits to repairs ....getting a ticket and waiting. Paying my contract every month...but no phone....