Vodacom poor service

Item: Vodacom
Rating: 5
Author: GARRICK T

Please help i took out a contract with insurance in December phone broke in January went back and forth to repair centre they refused to fix as it was not the phone listed on insurance Vodacom made a mistake by giving me the wrong phone vir registered the phone u was supposed to get with insurance so now they said they would correct the mistake but up2 now they havnt resolved it please help

Helpful (0)

Replies (3)

Vodacom's replyOfficial

12 Oct 2018, 07:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply12 Oct 2018, 07:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

12 Oct 2018, 09:03

Dear Customer

As per our we have advised that it would be best to get in touch with cellsure. Contact them on 082 135, FREE from a Vodacom cellphone OR send an email to ***.

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Oct 2018, 09:03

Official

GARRICK T's updateReviewer Update

12 Oct 2018, 20:00

I have phoned insurance a few times and they knew nothing of phone.the Vodacom store who admits to the mistake they made but are not willing to help will just tell us to phone customer care,so I'm not getting anywhere they even refuse to phone and try and sort it out themselves

GARRICK T's update12 Oct 2018, 20:00

Reviewer Update