VODACOM POOR SERVICE!!!

I went to apply for a new contract a year ago (2017) cause of my credit history being low I could not get a contract a year after that (2018) ... I went to vodacom Lakeside in Benoni on saturday 09/06/2018 no staff member could tell me what's the problem all they say I was blocked ....they promise to sort it out no response I go to game store in lakeside mall the vodacom staff member tells me he can't help me cause they close @5pm and I was there at 3pm ....I then go to eastrand mall game on the 10/06/2018 for a 2 phone deal for R169 a month after 4 hours of waiting they say they can't help me cause my name is block failing to understand why? ....I asked but vodacom staff members don't know what's happening I then call them on Monday spoke to vodacom in lakeside mall manager of the store tells me my name is clear and everything is sorted out I can go to game eastrand mall and collect ....I was excited to know it was done when I go to game the staff member tells me my profile still says error ....for the past 3days trying to get a phone and no can assist really disappointing and poor service I would really appreciate feedback or compensation on such poor service driving from 1 end to another and no one knows whats the fault I just get thrown from one end to another really poor service guys you guys most welcome to contract me ********** 484