Vodacom poor service
<p>On sunday 19 March 17 at 11 am I called the call centre for assistance with my data. The service I got from Eunice and she put me on hold for more than 5 minutes, not even knowing why I called in. I then dropped the call and phoned again an got through to Vuyo which gave me a attitude because I wanted to speak to a team leader. She shouted and took me for a joke. I will never use Vodacom or recommend them to anyone you dissapointed me big time I'm so frustrated. To think I have 3 months left to end my contract. I definitely switching networks I am no one's joke.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
As discussed, I would like to apologise for the service received and the inconvenience caused in this regard. This is certainly not in line with Vodacom's aim in achieving service excellence.
I have requested that the Quality Division trace and evaluate the call. Upon the outcome, the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
As discussed, I would like to apologise for the service received and the inconvenience caused in this regard. This is certainly not in line with Vodacom's aim in achieving service excellence.
I have requested that the Quality Division trace and evaluate the call. Upon the outcome, the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
As discussed, I would like to apologise for the service received and the inconvenience caused in this regard. This is certainly not in line with Vodacom's aim in achieving service excellence.
I have requested that the Quality Division trace and evaluate the call. Upon the outcome, the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
As discussed, I would like to apologise for the service received and the inconvenience caused in this regard. This is certainly not in line with Vodacom's aim in achieving service excellence.
I have requested that the Quality Division trace and evaluate the call. Upon the outcome, the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
RJ
Vodacom Consumer Website Team