Vodacom Poor Service

I went to Vodacom William Nicol on Saturday to sign up for a router deal. They were out of stock and after explaining to the sales lady of the busy week ahead I needed device on Monday. She advised that the device will be there on Monday, her Director will be collecting from the Sandton branch. I show up on Monday at 3pm device was not there, so I waited and went shopping, I went pass store just after 4 and still nothing. I went to a coffee shop and worked, at 17:30 went back to store only to find out the device will only come tomorrow.

If I was advised at 3 I would have not been irritated by the experience but the poor communication knowing I was there for the device upset me. The response you get is, sorry.

It is sad that companies invest millions in advertising and it all comes down to sales.

I have been a loyal customer for years, sorry is just not an acceptable response.

Thanks