vodacom poor service
<p>My cell phone was suspended due to limit set by vodacom as my service provider and they could not lift the suspension for over 36 hours due to a technical limit set and I could not coordinate my son's birthday as a result. Called vodacom for entire weekend till it was resolved at about 8:30 this morning. But full account payment expected with no exception for the duration when i was offline! Non existent service for a vodacom red vip client who is supposed to be priority. . </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
As discussed, we would like to apologise for the delay and any inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence.
We are glad to hear that the matter was resolved.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
As discussed, we would like to apologise for the delay and any inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence.
We are glad to hear that the matter was resolved.
Kind regards
RJ
Vodacom Consumer Website Team