1 reviews | Active since Oct 2016

15 Jan 2017, 09:55

Vodacom poor service

<p>Vodacom disconnected both our lines in Oct 2016. We logged a dispute as we never used the amount of data they claimed we used. As a sign of good gesture, Vodacom credited the full amount in dispute hence 3 months later and after paying a 1000.00pm, we still DON'T have access doing outgoing calls and also receiving incoming calls . We've followed this up numerous times and was even told that our account were DELETED. Both n's were disconnected ********** 342 and ********** 761</p>

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Replies (2)
Vodacom
Vodacom's reply15 Jan 2017, 12:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jan 2017, 12:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team