RS
RAISHA S

1 reviews | Active since Nov 2016

29 Nov 2016, 08:33

VODACOM POOR SERVICE

<p>I had my cellphones ****** on Wednesday last week, i immediately blocked all my cards and sim cards, and reported to the police.On Thursday i visited the Vodacom store at the Northgate shopping centre and purchased a new sim and completed a sim swop.I was told it would be activated in between 4 and 24 hours. On Saturday, called the call centre querying why it was not activated and was told the sim swap was cancelled and i had to call the store. Which i did and was informed they were offline but would redo the sim swap the moment they were online.Sim swap was done for the second time but 2 days later and i still dnt have an active sim card.Called the call centre and was redirected to the finance department and while the consultant was really sweet and logged a service call (reference number 1- ********** 870) i still dont have an active sim card.This is worse because this is the second time i am experiencing poor service by Vodacom. My next contract will definitely not be with Vodacom!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team