1 reviews | Active since Nov 2016
VODACOM POOR SERVICE
<p>I had my cellphones ****** on Wednesday last week, i immediately blocked all my cards and sim cards, and reported to the police.On Thursday i visited the Vodacom store at the Northgate shopping centre and purchased a new sim and completed a sim swop.I was told it would be activated in between 4 and 24 hours. On Saturday, called the call centre querying why it was not activated and was told the sim swap was cancelled and i had to call the store. Which i did and was informed they were offline but would redo the sim swap the moment they were online.Sim swap was done for the second time but 2 days later and i still dnt have an active sim card.Called the call centre and was redirected to the finance department and while the consultant was really sweet and logged a service call (reference number 1- ********** 870) i still dont have an active sim card.This is worse because this is the second time i am experiencing poor service by Vodacom. My next contract will definitely not be with Vodacom!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
