vodacom poor service

<p>On the 2nd September 16. I made a complaint regarding a prepaid service that I am not supposed to be billed for. Eversince I have not received any feedback . I constantly called customer care and retention department. Sometime hold on for over an 1hr. They always promise that they will contact me. But as never done so. I am furious with vodacom. I wonder when they are gonna respond to my complaint.</p>