ME
Monica E

1 reviews | Active since Nov 2021

27 Jun 2025, 12:30

Vodacom'- Poor service

Very unhappy customer today. Vodacom cancelled our fibre without our consent. Our account is paid so no reason for deactivating our account. Second day without internet. When we queried the no internet connection they kept on telling us there is issues at Vumatel but just for us to find out the disconnection is on their side not Vumatel. Now they say 24hours to connect again but for an error done on their side.

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Replies (1)
Vodacom
Vodacom's reply30 Jun 2025, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team