AG
Ansuyah G
1 reviews | Active since Jan 2013
23 Feb 2021, 09:55
Vodacom Poor response
I have a Vodacom contract that ENDED Jan 2021. I have made 2 calls to get contract cancelled. Both times I was promised to be sent an sms confirming cancellation, and both times this was not done. They blatantly IGNORE request, and promise to send you confirmation of cancellation. This is *****ing from hour clients. OUPA was the name of the last agent that was supposed to send me a response. I will now stop my bank debit order. And NEVER take another contract with you. All those thinking of Fibre with them, be aware of yheir customer care. Quick to sell to you....not so quick to handle your requests
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
23 Feb 2021, 11:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2021, 11:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,