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christina T
1 reviews | Active since Dec 2015
18 Oct 2019, 10:12
VODACOM POOR POOR SERVICE
Struggling with vodacom to cancel my contract since July don't even have the sim any more but sending me an account to pay every month. on the phone for more than an hour now still getting no assistance I will be taking this to the newspapers aswell
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Oct 2019, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2019, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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christina T's updateReviewer Update
18 Oct 2019, 11:07Amazing how fast U guys can reply and phone when we start taking matters to websites like this, I have spoken to one of your consultants , Thabo Mabogane U guys have an awesome consultant there that assisted me immediately, Thank you Thabo for your friendly assistance and assisting me with the cancellation of this.
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christina T's update18 Oct 2019, 11:07
Reviewer Update
Amazing how fast U guys can reply and phone when we start taking matters to websites like this, I have spoken to one of your consultants , Thabo Mabogane U guys have an awesome consultant there that assisted me immediately, Thank you Thabo for your friendly assistance and assisting me with the cancellation of this.
Vodacom's replyOfficial
01 Nov 2019, 12:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply01 Nov 2019, 12:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team