VODACOM - POOR POOR CUSTOMER SERVICE!

I HAVE 2 QUERRIES THAT IS LOGGED WITH VODACOM, ONE IS NOW A MONTH OLD, NO FEEDBACK!!!!!! I MOVED INTO AN AREA IN JOHANNESBURG, THE RECEPTION IS SO POOR. I CALLED VODACOM AND THEY SAID I NEED TO GIVE THEM 5 NRS IN THE AREA THAT ALSO EXPERIENCE THE SAME PROBLEMS. I DID THAT AND THEY SEND SOMEONE OUT TO EVALUATE IT. THE CONSULTANT NEVER PHONED ME BACK, SO I HAD TO CALL ALL THE TIME. THE CONSULTANT THEN ADVISED THAT I MUST CHANGE TO ANOTHER SERVICE PROVIDER BECAUSE IT WILL TAKE MONTHS FOR VODACOM TO PUT ANOTHER TOWER IN THAT AREA.<br> <br> THE 2ND PROBLEM, I REQUESTED A COPY OF MY CONTRACT, VODACOM PROMISED THAT I WILL GET IT WITHIN 24 HOURS. I AM STILL WAITING AND IT IS A WEEK LATER. I HAVE NEVER HAD SUCH BAD CUSTOMER SERVICE. I AM ALSO IN THE SERVICE INDUSTRY AND CUSTOMER SERVICE IS THE MOST IMPORTANT PART OF OUR BUSINESS.