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Llewellyn T

1 reviews | Active since Dec 2024

18 Feb 2025, 16:43

Vodacom Poor pathetically service

Vodacom poor service same as Vumatel

Going for the second day without wifi access there is still no solution.First we received mails from Vumatel stating Vodacom didn't receive any payment for our Fibre line.We phoned Vodacom and Vodacom clearly stated that our account is up to date.Going to social platforms Vumatel eventually communicated with me regarding the problem.Today I've received the below message from Vumatel

Good day Llewellyn Theunissen.

Please be advised that the fibre line is up and the issue is with the ISP's lease. Please contact your ISP to renew the lease on the line.

Kind regards The Vuma Team.

Now i phone my ISP wich is Vodacom to rectify the problem. I was told to switch off the main power supply to my router and fibre box for 10 min wich i did and still no connection. I did receive a phone call from Vodacom during working hours but couldn't resolve the problem because i wasn't home.Now I've phoned them at 4 o clock this afternoon when i got home to sort the issue. Apparently the lady that phoned me earlier today is gone home and I should phone back tomorrow. So wich means another day without wifi access service I'm paying for every month never been not paid.Surely there must be someone else that can sort the problem. When i speak to Vodacom they stating the problem is from Vumatel.When i speak to Vumatel they stating i should contact Vodacom.Cleary stating not one of the two companies knows what they doing.When i complained on social platforms regarding Vumatel i actually praised Vodacom for there service. I regret that because there service is just as poor and pathetically. There where numerous times before we had no wifi access for days sometimes weeks.But come month end they still debit the full amount.I must actually check on my phone bill how much time and money I've wasted just trying to sort our connection problem.I think it's better to go to the opposition rather.My contract expired with Vodacom and there is no ways i will renew it.Ive got 5 contracts with another service provider and in years never had any problems

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Replies (8)
LT
Llewellyn T's update18 Feb 2025, 18:22
Reviewer Update
At 6 the evening i got a phone call again.Just to here Vodacom is escalating the problem. So still not sure when the problem will be sorted.So will be counting the days.They do mention that all calls are recored they should go and listen to the recordings and judge for themselves if they can be classified as professional assistance
Vodacom
Vodacom's reply19 Feb 2025, 07:53
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
LT
Llewellyn T's update20 Feb 2025, 05:38
Reviewer Update
Wifi still disconnected.Counting the days.At this stage I'm most definitely not sure when the problem will be sorted.We had phone calls from Vodacom and Vumatel.Only solution at this stage is that Vodacom stating that the proble is on Vumatel side and Vumatel stating the problem is on Vodacom side blaming each other but still no solution.Apparantly the problem is that the home address changed. We been staying at this address a couple of years and the wifi is getting paid every month for the fibre line at this address we didn't move to another property or changed anything from our side.So clearly the problem is from one of the two parties.Yesterday a technician came out to our address stating the problem is Vumatel not long after his visit we had a phone call from Vumatel stating the problem was logged with them but they can't sort the issue because they only supply the fibre line and that Vodacom handles the addresses.When i spoke to one of the Vodacom operators he also gave me a address that is on the system that isn't our address. Even n manager phoned me from Vodacom with no outcome

So clearly doesn't look like this will be sorted soon.Ive never been so disappointed with customer service. Poor pathetically customer service
LT
Llewellyn T's update20 Feb 2025, 19:00
Reviewer Update
Still counting the days between Vodacom and Vumate my fibre isn't sorted .First message posted Monday we on Thursday evening still no connection. Multiple excuses but no solutions.Even complaining on the platform nothing gets done.The 2 parties just blaming each other.If i can give some advise never do business with 1 of the 2 companies. Can't complain about the service because there ain't any
LT
Llewellyn T's update20 Feb 2025, 19:01
Reviewer Update
Only solution now is to change to another service provider
LT
Llewellyn T's update21 Feb 2025, 17:28
Reviewer Update
Well another day passed and still no wifi connection and Vodacom still got no solution. I've spoken to various operators and managers and no positive outcome.I had technicians multiple times from Vodacom and Vumatel at my premises just stating there is no problem.The last call we had from a manager she said she will escalate it to a higher level because she can't sort it.I had a Vodacom technician phoning my son explaining my son over the phone to connect his laptop to the rooter and he will call back to sort the problem. Just imagine phoning a child to solve Vodacom’s issue how unprofessional.Hours later still no phone call from the technician. I've phoned Vodacom again telling the operator i need to speak to a manager just to hear the only thing the manager will do is to escalate the problem with my response stating maybe i must rather cancel the service. The operator was more than eager to put me threw to cancel the service didn't even try to safe a customer.Im 1 Vodacom customer out of thousands if not millions.How many other customers they rob like this.Im paying my wifi every month so Vodacom is at breach of contract because they debit the money out my account but can't supply the servic

Once again how pathetically
LT
Llewellyn T's update23 Feb 2025, 09:24
Reviewer Update
My wifi was disconnected from 17 February 2025 and today we on 23 February 2025 already.I phoned Vodacom again this morning for feedback.Operator just stating they escalated the problem to Vumatel.Same thing over and over when will there be a solution. Operator telling me i need to be patient while they fixing the problem.Clearly I'll be inpatient if you pay for a service but your wifi is off for a week already.Since Monday up to yesterday all the lights on the rooter and fibre box was on.This morning all the lights on the fibre box is flashin and on my rooter the lights is on by power and wifi.The internet light is off now.So why is it different to all the other days now.I had Vodacom technicians here saying the problem is at Vumatel's side then the Vumatel technicians saying the problem is on Vodacom’s side.If this go's on for a month i would like to know if i must still be patient
LT
Llewellyn T's update04 Mar 2025, 20:30
Reviewer Update
Yes it is restored.But i was still billed for a full month after my wifi was disconnected for a full week