GL
Gary L

1 reviews | Active since Jul 2019

13 Jul 2019, 06:39

Vodacom poor pathetic service

Vodacom: Pathetic, Poor, Sub Standard , Weak and Non communicative Response to my previous email on Hellopeter (09 July 2019).

In brief: Again I have wasted countless hours on the phone speaking to helpful telephone operators all promising to contact the ACCOUNTS department to sort out the cell phone contract. The cell phone account has been paid up IN FULL. For 4 WEEKS now we have waited for the above to be SORTED out so that we can get an UPGRADE or better MIGRATE away from VODACOM.

THE cell phone now has been cut OFF. NO Vodacom promised return phone calls have been made. I did get a Call from yet another helpful Hellopeter Vodacom follow up person on the 10th of July. I am Beginning to believe that Hellopeter is just an avenue for disgruntled/****ed off people to somehow VENT / express their disgust for the treatment they recieve from **** SERVICE !!!.

At the stage where I do not know if this simple action will get resolved.

Gary

0
Replies (1)
Vodacom
Vodacom's reply15 Jul 2019, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team