YH
Yolandie H

1 reviews | Active since Jun 2013

03 Aug 2021, 08:16

Vodacom POOR New Contract service

I ordered a new phone 4 weeks ago with Vodacom the lady never told me that there was no stock of this phone and that I had to wait 3 weeks to get it. Only week two when I had to phone them was I told that there was no stock and that I had to wait to get my new phone. I then Cancelled the Phone and Took a Samsung phone which I thought was in stock only to get told a week after that its not in stock. I changed again to a Phone which they had in stock and have been waiting another 4 days for that Phone which they have in stock. I have to phone everyday only to find out this morning that "it was a system error" and they will phone me back which they never do. I told the guy from Vodacom that if I dont get my phone today I will cancel this New Contract with Vodacom and Get a Contract with MTN which I'm sure has stock and better service.

0
Replies (3)
Vodacom
Vodacom's reply03 Aug 2021, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
YH
Yolandie H's update03 Aug 2021, 09:14
Reviewer Update
Maybe a week from now one of your Consultants will phone me when I already cancelled my order and have a new Contract with MTN, because Vodacom NEVER phones back....
YH
Yolandie H's update03 Aug 2021, 14:38
Reviewer Update
See the time now is 14:37 still no phone call from Vodacom full of promises but it never happens