BM
Bumani M
1 reviews | Active since Nov 2018
26 Nov 2019, 13:02
VODACOM POOR NETWORK PROVISION TO VILLAGERS
In August 2019 my village started to experience nertwork problems and i reported to the Vodacom Service Provider. The Technician called me and said they have a plan to build another tower as the current one is congested. I was assisted by Taswell from Vodacom.
In November 2019 i reported the same problem again as there was no improvement on the network. They agained assisgned me to Taswell who then said i can port my number as there is nothing that they can do for now and i felt not handled well because i have been using Vodacom from 2002 and today im told to port my number. I currently have three contracts with the same network provider and i dont know what to do because when im home i cant be reached.
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Vodacom's replyOfficial
26 Nov 2019, 14:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2019, 14:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2019, 10:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Dec 2019, 10:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team