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robert I
1 reviews | Active since Mar 2009
14 Aug 2020, 07:14
Vodacom poor network and service
I own a small business in Milnerton, Cape town. We have 6 staff business contracts with vodacom. I am experiencing terrible reception & constant dropped calls. I raised this issue with Vodacom a number of times however, nothing seems to materialize. From my own research & from a neighbour in the area, a booster is the only solution. I have enquired but am reluctent to spend R10 000. I have been with Vodacom for 20+ years & feel that they should sort out this network issue. I have spoken to the technical team on *** however we keep going through the same hurdles and it's not working & it is getting frustrating.
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Vodacom's replyOfficial
14 Aug 2020, 08:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2020, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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robert I's updateReviewer Update
14 Aug 2020, 09:25Thanks for the automated reply Vodacom... I contact your teams daily on Vodacom business - ***, however nothing gets resolved. It seems that this an avoidance tactic as I started this battle a year ago and then gave up eventually. I still have the same issue after logging recent requests.
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robert I's update14 Aug 2020, 09:25
Reviewer Update
Thanks for the automated reply Vodacom... I contact your teams daily on Vodacom business - ***, however nothing gets resolved. It seems that this an avoidance tactic as I started this battle a year ago and then gave up eventually. I still have the same issue after logging recent requests.