Vodacom poor internet service at Akasia Mokopane

I am a resident of Akasia suburb in Mokopane , disappointed and frustrated with vodacoms poor service of internet.Our internet has been down since yesterday morning until now on Monday at 17h10.When we call they tell us that vooma's fibre os down.we didnt receive any communication from vodacom,since we have a contract with them,Not vooma.Surely they have service level agreement with that vooma and vooma will obviously pay penalty fees incurred to vodacom.now what about we the customers?Are we going to get a discount on the fays where they failed to provide us with service????This is a pathetic service and now we cannot work from home,we cannot do anything and no one is communicating with u*****r service