Vodacom poor ***** investigation and recklessly allowing bills to accumulate after customer requested it to stop.

Vodacom's so called ***** department investigates *****s without even contacting you to truly understand what needs to be investigated. Someone was buying reoccurring data bundles and airtime since September 2022 on my account. I phoned Vodacom in September 2022 to state that this is not me buying these bundles and that they should please take it off my account. This call was even eventually confirmed by vodacom. Unfortunately this reoccurring bundles were only taken off my account in February 2023! And I'm left with the bill. This is unacceptable!

What's more the lady who "investigated" my ***** case placed the phone down in my ear when I eventually got hold of her and said that I'm recording the call.

My status on their system now reads "no ***** found, customer must accept this".

Vodacom is *********** bullies and I truly wish someone will set them straight.

If someone is up for a ********** class action.... count me in.