EB
Emily B

1 reviews | Active since Dec 2020

30 Dec 2020, 12:37

Vodacom poor fibre service - not recommended

I app**** for the new Vodacom fibre deals. Vodacom was very quick to sell the product . But installation was rejected as they said I lived in a complex which was not so. I eventually got the fibre installed 3 weeks later. Then I called Vodacom to do the final connection they said it will take 24 hours I called every day and Vodacom keep telling me to wait another 24 hours. It is almost two weeks now and my WiFi is still not connected . It’s very bad service I dont recommend the Vodacom fibre service deals . I am still not connected.

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2020, 13:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team