JP
James P
1 reviews | Active since Dec 2011
10 Apr 2023, 10:25
Vodacom poor fibre service
I recently moved to Nelspruit and ordered Vodacom Fibre due to the Estate being Vodacom fibre ready.
I got the installation done on Saturday. When I did the speed test it was 20mps. Today the internet is slow and I tested it and the last reading was 0.75 mbs.
I phoned in to ask them to reset the line or do something to fix it. The answer: we will "escalate" the matter and I should have a resolution in 24-72 hours time. I work from home and I would like to know how come I pay for such expensive fibre and I don't get the speed I paid for or the service I need when the fibre is down?
Vodacom Please assist
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Apr 2023, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Apr 2023, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JP
James P's updateReviewer Update
17 Apr 2023, 11:18Good morning,
I did what you asked re the screenshot and the internet speed, ping etc.
I have not had any feedback. How am I supposed to run a business if my download speed is 0.67mbs? And how are we supposed to relax in the evening? We can't watch TV or even stream Youtube.
I am very disgruntled because we paid for a 20mbs line and we VERY seldom get that speed. I can understand a 4 or 5 Mbs drop every now and again. But this is really becoming ridiculous.
And then you guys don't even bother to get back to us re this issue. STD reply is 24-72 hour response time. It has been longer than that since I reported the issue to the Vodacom help desk and I have not even had a reply or acknowledgement of receipt of request for repair.
In all this experience has left a bad taste in my mouth.
Regards
James Pitout
I did what you asked re the screenshot and the internet speed, ping etc.
I have not had any feedback. How am I supposed to run a business if my download speed is 0.67mbs? And how are we supposed to relax in the evening? We can't watch TV or even stream Youtube.
I am very disgruntled because we paid for a 20mbs line and we VERY seldom get that speed. I can understand a 4 or 5 Mbs drop every now and again. But this is really becoming ridiculous.
And then you guys don't even bother to get back to us re this issue. STD reply is 24-72 hour response time. It has been longer than that since I reported the issue to the Vodacom help desk and I have not even had a reply or acknowledgement of receipt of request for repair.
In all this experience has left a bad taste in my mouth.
Regards
James Pitout
JP
James P's update17 Apr 2023, 11:18
Reviewer Update
Good morning,
I did what you asked re the screenshot and the internet speed, ping etc.
I have not had any feedback. How am I supposed to run a business if my download speed is 0.67mbs? And how are we supposed to relax in the evening? We can't watch TV or even stream Youtube.
I am very disgruntled because we paid for a 20mbs line and we VERY seldom get that speed. I can understand a 4 or 5 Mbs drop every now and again. But this is really becoming ridiculous.
And then you guys don't even bother to get back to us re this issue. STD reply is 24-72 hour response time. It has been longer than that since I reported the issue to the Vodacom help desk and I have not even had a reply or acknowledgement of receipt of request for repair.
In all this experience has left a bad taste in my mouth.
Regards
James Pitout
I did what you asked re the screenshot and the internet speed, ping etc.
I have not had any feedback. How am I supposed to run a business if my download speed is 0.67mbs? And how are we supposed to relax in the evening? We can't watch TV or even stream Youtube.
I am very disgruntled because we paid for a 20mbs line and we VERY seldom get that speed. I can understand a 4 or 5 Mbs drop every now and again. But this is really becoming ridiculous.
And then you guys don't even bother to get back to us re this issue. STD reply is 24-72 hour response time. It has been longer than that since I reported the issue to the Vodacom help desk and I have not even had a reply or acknowledgement of receipt of request for repair.
In all this experience has left a bad taste in my mouth.
Regards
James Pitout
JP
James P's updateReviewer Update
17 Apr 2023, 11:22Oh yes. I have been waiting since the 10th for a service agent to contact me. That was your promise to me.
It is 7 days later and I have still not received a call.
It is 7 days later and I have still not received a call.
JP
James P's update17 Apr 2023, 11:22
Reviewer Update
Oh yes. I have been waiting since the 10th for a service agent to contact me. That was your promise to me.
It is 7 days later and I have still not received a call.
It is 7 days later and I have still not received a call.