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Nkosinathi N
1 reviews | Active since Nov 2020
26 Mar 2024, 18:54
Vodacom Poor Fibre Customer Service
Never Ever take Fibre with this business they quick to come install but when you experience issues they will drag you pillar to post. Lies after lies that matter has been escalated with no results . My Fibre been down for a whole month but they claim they have SLAs with service providers. Save your money and go foe other Fibre companies than Codacom with zero customer service .
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Replies (2)
Vodacom's replyOfficial
27 Mar 2024, 07:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2024, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nkosinathi N's updateReviewer Update
27 Mar 2024, 19:40No Accountability from Team Leaders same lies everyday that it's "Escalated" , "Waiting for Feedback" how long does feedback takes? 2 months? You only excel when it comes to debit order but zero customer service . I regret joining this useless Fibre expensive provider with poor service delivery and zero customer care . Let Fibre be ran by big companies clear you failing in this adventure if it takes you more than a month to figure issues nxaa.
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Nkosinathi N's update27 Mar 2024, 19:40
Reviewer Update
No Accountability from Team Leaders same lies everyday that it's "Escalated" , "Waiting for Feedback" how long does feedback takes? 2 months? You only excel when it comes to debit order but zero customer service . I regret joining this useless Fibre expensive provider with poor service delivery and zero customer care . Let Fibre be ran by big companies clear you failing in this adventure if it takes you more than a month to figure issues nxaa.