GR
Gary R
1 reviews | Active since Feb 2019
11 Feb 2019, 16:13
Vodacom Poor Fibre
I took up a 24 month fibre contract with Vodacom as the estate I live in has an exclusive contract with Vodacom, I took up the contract on the 18th last month and I’ve had outages at least once a week for a couple of hours, with the last outage being yesterday, services were restored this afternoon. At around 15:40 the server went down again. Vodacom can I please cancel this contract as my business is suffering as I’m unable to get work done with all these disruptions. It has not even been a month and I’ve honestly had it. If anyone is looking for a fibre provider DO NOT go for Vodacom they beyond bad.
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Replies (2)
Vodacom's replyOfficial
12 Feb 2019, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2019, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Feb 2019, 09:04Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly. Feel free to contact *** [free from Vodacom numbers] for any issues you may encounter.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly. Feel free to contact *** [free from Vodacom numbers] for any issues you may encounter.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2019, 09:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly. Feel free to contact *** [free from Vodacom numbers] for any issues you may encounter.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly. Feel free to contact *** [free from Vodacom numbers] for any issues you may encounter.
Regards
Vodacom Consumer Website Team