SM
Sadiyah M
1 reviews | Active since Dec 2020
07 Dec 2020, 11:35
Vodacom Poor Fiber service
No internet for 7 days. After my initial complaint Vodacom has sent me on a run around. They do not take responsibility and request I contact the previous ISP and fiber provider. Following up with customer service is a nightmare as they all ask me the same things without checking my profile to see my complaint where I have previously provided all hardware and reference numbers. I have contacted the customer service several times and every time I am advised that the matter will be expedited. How is a concern expedited for 7 days and nothing is done?
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Vodacom's replyOfficial
07 Dec 2020, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2020, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Sadiyah M's updateReviewer Update
08 Dec 2020, 21:39Good day Vodacom
No one has contacted me regarding my concern. I have also sent mails to customer complaint that is not been responded to. Its the 8th day I do not have access to internet. This is not the customer service I was expecting when I signed up. To add insult to injury every time I contact customer service I am told to wait another 24 hours. This evening I was told my query could take 72 hours to resolve. But Why?!? Does my 24/72hours reset every time I call in? Someone give me an answer!!
No one has contacted me regarding my concern. I have also sent mails to customer complaint that is not been responded to. Its the 8th day I do not have access to internet. This is not the customer service I was expecting when I signed up. To add insult to injury every time I contact customer service I am told to wait another 24 hours. This evening I was told my query could take 72 hours to resolve. But Why?!? Does my 24/72hours reset every time I call in? Someone give me an answer!!
SM
Sadiyah M's update08 Dec 2020, 21:39
Reviewer Update
Good day Vodacom
No one has contacted me regarding my concern. I have also sent mails to customer complaint that is not been responded to. Its the 8th day I do not have access to internet. This is not the customer service I was expecting when I signed up. To add insult to injury every time I contact customer service I am told to wait another 24 hours. This evening I was told my query could take 72 hours to resolve. But Why?!? Does my 24/72hours reset every time I call in? Someone give me an answer!!
No one has contacted me regarding my concern. I have also sent mails to customer complaint that is not been responded to. Its the 8th day I do not have access to internet. This is not the customer service I was expecting when I signed up. To add insult to injury every time I contact customer service I am told to wait another 24 hours. This evening I was told my query could take 72 hours to resolve. But Why?!? Does my 24/72hours reset every time I call in? Someone give me an answer!!