lK
l K
1 reviews | Active since Nov 2021
25 Feb 2022, 10:11
VODACOM = POOR EVERYTHING
After months of phoning vodacom in 2021 with complaints regarding signal and data connection issues, we are in February 2022 and NO changes have been made, Ive phoned their call centers and the ticket is STILL open, after months.... AND to top it off Vodacom suggests to me to buy a signal booster.... SO I pay for 6 contracts with Vodacom and I have to fix Vodacom's Pathetic signal issues?? What am I paying for then? Vodacom's service is POOR , its customer service is POOR and its ability to recognize that it has a problem and fixing it is POOR.
Vodacom, instead of always making excuses for your lack of service and its quality thereof , invest in people that actually can do their jobs and not just want to work when they feel like it.
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
25 Feb 2022, 11:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2022, 11:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
lK
l K's updateReviewer Update
25 Feb 2022, 12:34Please!! as this has been going on for months and no attempt to resolve this besides opening tickets have been made, I've been a Vodacom client since 2008 and this is the worst experience with Vodacom ever.
lK
l K's update25 Feb 2022, 12:34
Reviewer Update
Please!! as this has been going on for months and no attempt to resolve this besides opening tickets have been made, I've been a Vodacom client since 2008 and this is the worst experience with Vodacom ever.
Vodacom's replyOfficial
25 Feb 2022, 15:08Dear L K Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Drawing reference from ***, there is a planned site for both addresses and there is no ETA for completion due to 3rd party involvement. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2022, 15:08
Official
Dear L K Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Drawing reference from ***, there is a planned site for both addresses and there is no ETA for completion due to 3rd party involvement. Regards Consumer Website Team
Best regards,
lK
l K's updateReviewer Update
28 Feb 2022, 14:06Hello,
So this ticket is still open, why has it been closed according to an sms I received, also the signal is much worse than before...… I expect you to be on this matter its dissatisfying.
So this ticket is still open, why has it been closed according to an sms I received, also the signal is much worse than before...… I expect you to be on this matter its dissatisfying.
lK
l K's update28 Feb 2022, 14:06
Reviewer Update
Hello,
So this ticket is still open, why has it been closed according to an sms I received, also the signal is much worse than before...… I expect you to be on this matter its dissatisfying.
So this ticket is still open, why has it been closed according to an sms I received, also the signal is much worse than before...… I expect you to be on this matter its dissatisfying.
lK
l K's updateReviewer Update
30 Mar 2022, 09:061 month later... so going on 8 months now since the first call to have the signal improved.... NO improvement, no attempt to better the situation, excuse being 3rd party contractor taking their time.... really..... if you are paying someone to do a job for you, you give them a deadline when the job must be done..... When will this be fixed????? or am I one of the customers you will ignore and lose all together?
FEEDBACK PLEASE VODACOM!!!
FEEDBACK PLEASE VODACOM!!!
lK
l K's update30 Mar 2022, 09:06
Reviewer Update
1 month later... so going on 8 months now since the first call to have the signal improved.... NO improvement, no attempt to better the situation, excuse being 3rd party contractor taking their time.... really..... if you are paying someone to do a job for you, you give them a deadline when the job must be done..... When will this be fixed????? or am I one of the customers you will ignore and lose all together?
FEEDBACK PLEASE VODACOM!!!
FEEDBACK PLEASE VODACOM!!!
lK
l K's updateReviewer Update
21 Apr 2022, 10:48Another Month almost gone, STILL NO IMPROVEMENT.....
Vodacom is just full of empty promises, SA's Best network my Foot!
Vodacom is just full of empty promises, SA's Best network my Foot!
lK
l K's update21 Apr 2022, 10:48
Reviewer Update
Another Month almost gone, STILL NO IMPROVEMENT.....
Vodacom is just full of empty promises, SA's Best network my Foot!
Vodacom is just full of empty promises, SA's Best network my Foot!
lK
l K's updateReviewer Update
09 Sept 2022, 11:10its now September, 5 months, NO IMPROVEMENT, Vodacom , you really have poor service to your customers, its a disgrace!!!
lK
l K's update09 Sept 2022, 11:10
Reviewer Update
its now September, 5 months, NO IMPROVEMENT, Vodacom , you really have poor service to your customers, its a disgrace!!!
lK
l K's updateReviewer Update
11 Oct 2022, 10:38Its October, No improvement, actually it has worsened..... VODACOM IS THE WORST MOBILE SERVICE PROVIDER, NO CARE OF ITS CLIENTS WHAT SO EVER, BUT COME THE BILLS THEY WANT TO GET THEIR MONEY.... Pathetic to say the least!
lK
l K's update11 Oct 2022, 10:38
Reviewer Update
Its October, No improvement, actually it has worsened..... VODACOM IS THE WORST MOBILE SERVICE PROVIDER, NO CARE OF ITS CLIENTS WHAT SO EVER, BUT COME THE BILLS THEY WANT TO GET THEIR MONEY.... Pathetic to say the least!
lK
l K's updateReviewer Update
06 Oct 2023, 07:30its now been almost 1 year,
NO IMPROVEMENT
NO FEEDBACK
NO SUPPORT
Its all going to **** !!!
Thank you Vodacom, for showing everyone the horrible service you actually provide, because covering your behinds with 'supposedly' great deals wont change the fact that your network is the worst in South Africa at this point, but what does it matter as long as you guys pocket money from customers there's nothing wrong right? WRONG!!! you're abasically *****ing money for ****ty services half provided or not at all with **** excuses and no answers as to why....
Good Job adding to the graph of what's wrong in this country.....
NO IMPROVEMENT
NO FEEDBACK
NO SUPPORT
Its all going to **** !!!
Thank you Vodacom, for showing everyone the horrible service you actually provide, because covering your behinds with 'supposedly' great deals wont change the fact that your network is the worst in South Africa at this point, but what does it matter as long as you guys pocket money from customers there's nothing wrong right? WRONG!!! you're abasically *****ing money for ****ty services half provided or not at all with **** excuses and no answers as to why....
Good Job adding to the graph of what's wrong in this country.....
lK
l K's update06 Oct 2023, 07:30
Reviewer Update
its now been almost 1 year,
NO IMPROVEMENT
NO FEEDBACK
NO SUPPORT
Its all going to **** !!!
Thank you Vodacom, for showing everyone the horrible service you actually provide, because covering your behinds with 'supposedly' great deals wont change the fact that your network is the worst in South Africa at this point, but what does it matter as long as you guys pocket money from customers there's nothing wrong right? WRONG!!! you're abasically *****ing money for ****ty services half provided or not at all with **** excuses and no answers as to why....
Good Job adding to the graph of what's wrong in this country.....
NO IMPROVEMENT
NO FEEDBACK
NO SUPPORT
Its all going to **** !!!
Thank you Vodacom, for showing everyone the horrible service you actually provide, because covering your behinds with 'supposedly' great deals wont change the fact that your network is the worst in South Africa at this point, but what does it matter as long as you guys pocket money from customers there's nothing wrong right? WRONG!!! you're abasically *****ing money for ****ty services half provided or not at all with **** excuses and no answers as to why....
Good Job adding to the graph of what's wrong in this country.....
lK
l K's updateReviewer Update
16 May 2024, 14:122 years on and no improvement, no feedback, no service, no nothing, yet they claim to be SA's best mobile network provider...what a joke
lK
l K's update16 May 2024, 14:12
Reviewer Update
2 years on and no improvement, no feedback, no service, no nothing, yet they claim to be SA's best mobile network provider...what a joke