Vodacom Poor customer service, sales agents trying to rob customers and take advantage

I've upgraded my contract, and called the call centre for assistance. When speaking to the call centre agent, I advised I currently have a double deal contract that costs about R429 pm, the contract I wanted to upgrade to was also another double deal for R689 pm, which was for 2 honor 200 lite phones, and advised that I am currently under debt review. The agent then advised me I would not qualify due to being under debt review but she can offer me a better deal, which would be 2 seperate contracts, each one for an honor 200 lite plus the honor watch, which would cost me only R624 per month, I then ask the agent multiple times are u sure are u sure, and the agent insisted that it's R624 for both contracts together. I agreed and they sent the phones and watches to me, then then tried to bill me for R1250. I immediately contacted them and advised of what I've been told. For about 3 months every second day or something these people keep closing my query, then their legal department gets back to me and says my query was deemed invalid, but the call is available in store to go listen to it. I then went to the store, the store could not find the recording, then I managed to find the exact date on the call, and the consultant picked it up immediately, but they tell me they have no headsets to listen to it. I then had to drive back home to fetch a headset, go back in the store to listen to the call, and on the call where I heard where I asked the sales agent of the R624 was just for my contract? She says no for both. I asked the consultant to pause the call just there and listen for herself. She listens to the call, and calls her manager, her manager I'm store says "but here she then told u that it's for both" and says to the consultant that they need to credit me back and adjust my account for the amount agreed upon. The consultant logged a service request through, sent a copy of the call to them, and advised them exactly which minute on the call they need to listen to where the agent advised me it's for both contracts. I called them today for a different query, only to find out the service request that was logged has been closed. I paid my account for the amount I agreed upon, actually Abit more R629, called collections and they advised it would be in suspended and everything withing 4 days. The query has been closed, my account is paid up, bit yet I could not use my services for the past 3 months due to the suspension on the account. They keep closing the queries, nobody even bothers to listen to the call and then just close the ticket. This is a huge inconvenience to me and my mother as I had to even go and buy a prepaid SIM card just so that my phone can still work... This is gross negligence on Vodacoms side, I've been a customer with them for 20 + years and they always sorted out my query. But this time around it seems like the while company has a bunch of *********** staff working there that do not know how to do their job, and no one wants to take responsibility. Me as the customer has do do all their work for them. I will be calling customer service one more time on Monday as I cannot take another day off work to sort out their issues, and if this query gets closed again and no action has been taken I will be taking legal action against the company.