Vodacom Poor Customer Service in store and Call Centre

Vodacom Gateway continues to fail with customer service. I upgraded my contract on 9 August 2022, was told systems were down and it will take a week to load my sim. I did 2 follow ups in store and via telecom and was told they cannot confirm when it will be resolved. So I am paying for a comtract that I cannot use.

I sincerely asked for feedback regarding my issue and they cannot even call back to inform me of the progress.

Every time I try to put the sim on I get a message stating "not registered network"

When I call the Call centre I am transferred around some agents arw extremely rude and eventually am referred back to the branch