VODACOM POOR CUSTOMER SERVICE

VODACOM - VERY POOR CUSTOMER SERVICE When I called Vodacom to cancel my cellphone contracts due to expiry, I was offered un upgrade which was lucrative. I indicated to the consultant that I wanted the phone to be delivered before my wife's birthday with a new sim card. Upon receiving the cellphone, i discovered that the sim card was not sent. it took numerous calls without any success. I went to a Vodacom store and purchased a sim. the phone could not be activated. After many more calls I was told that the phone might be faulty and it will be collected and replaced. at this point i wanted the contract to be cancelled and was offered additional data for the inconveniences. to which I accepted A month after my wife's birthday, a new phone arrived and the phone actually worked. I then learnt of the grotesque reality of being billed for two cellphone devices instead of one. my attempt of resolving this through the call centre was a total failure and the experience was completely unpleasant and morally disreputable. Vodacom did not care, so I stopped the debit order as I failed to receive any attention. i even asked for the contract to be cancelled. The most recent hideous discovery was finding out that VODACOM has blacklisted me for a service which could not be provided by VODACOM itself.