VODACOM - POOR CUSTOMER SERVICE !

I was due to upgrade on the 8th February 2022. I attempted to upgrade via the Vodacom app but no luck. I called on the 8th and a consultant assisted me. He told me that the ETA for delivery is usually +/- 24 hours but they had no stock available. I then asked when they would be receiving stock of the device and he advised that they will definitely receive stock on Friday, 11 February 2022. He ensured me they will deliver between 14th & 16th February 2022. He asked me if that was ok with me and i said yes we can go ahead and process. On the 10th February @12:50 i received a call from another consultant to confirm my order and details. He also informed me that stock will be received on Friday, 11th February 2022 and delivery will take place between 14th & 16th February 2022. I was happy with the information and we ended the call. On Monday, 14th February 2022 @ 14:56pm i called just to enquire if all was till in order. The consultant told me i was given the incorrect information and i will only receive the device in March 2022 because stock was only being received on 25th February 2022. I was rather perturbed that i had been **** to. I asked her to have a manager or team leader contact me so they can arrange in store collection. She ensured me they would return my call and i waited. By Thursday, 17th February 2022 i still received no feedback whatsoever. I called @10:30am and spoke to another consultant. I explained the situation and asked if he could assist me and again ask a superior to contact me to resolve the matter. He ended the call and i received a call from yet another consultant @ 10:38am. He informed me there was no way they could assist and just ended the call. I am very unhappy about the poor customer service and lack of communication. I am a long standing client and have been with them for many years. I understand that there could be a change with regards to stock and arrival, however, i feel that i should have been informed accordingly. Besides that, the fact the i had 2 consultants in the beginning of the upgrade process wanting to "seal the deal" and **** about stock and delivery. Its pathetic! When asking for call reference i was told they don't supply any. Such a huge company and they cannot assist or even try to communicate. I would like this issue to be resolved.