Vodacom - poor customer service

In December 2024 I contacted customer care to assist with my One Number connectivity as my Apple Watch connection was not working. The consultant advised me to disconnect and reconnect which I subsequently did. The service worked intermittently for a few days and then stopped again. In January 2025 I then contacted customer care again, and was again advised to disconnect and reconnect, which I did. The problem is still persisting. But this complaint relates to the connection fee that I was charged in December 2024 and the connection fee I was charged again in January 2025. The first service ticket to reverse the December 2024 charge was logged on 27 January 2025, and has still not been resolved. I attempted to log the 2nd service request to reverse the January 2025 charge, however the consultant didn't understand why I wanted this reversed and was horribly *********** and was not able to help. Please can someone assist me with resolving these issues