LT
Llewellyn T

1 reviews | Active since Dec 2024

31 Aug 2025, 12:03

Vodacom poor customer service

Vodacom once again you have proven yourself as bad customer service. My wifi been down since early Friday morning 29 August 2025.Today Sunday 31 August 2025 still no connection.Vodacom customer care stating that the problem is from Vamatel.The technician was at my house (Great service from Vamatel) then after went to their control room.Problem found.My lease is expired. When I've phoned Vodacom again I've told them how can the problem be with Vamatel my contract is with Vodacom and not Vumatel.All the lights on the Router and Fibre box is on and green in colour wich states the problem is with Vodacom.This same issue happened numerous times before.At 1 stage the wifi was not connected almost a full month.Ive wasted so much money on phone calls and data.Last time I've phoned Vodacom today they stated the problem will only be attend to on Monday 1 September. How nice 3 day no connection but I've already paid a month in advance.And im going to use all social media platforms regarding this matter

0
Replies (3)
Vodacom
Vodacom's reply31 Aug 2025, 16:29
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

LT
Llewellyn T's update01 Sept 2025, 17:36
Reviewer Update
Monday 1 September 2025 Still waiting for Vodacom to sort the wifi.Made numerous calls to sort the problem. Still not sorted just empty promises
LT
Llewellyn T's update02 Sept 2025, 18:01
Reviewer Update
Thanks Vodacom

Counting the days.Day 5 still no wifi connection. Just empty promises. Vodacom very quick to make sure my account is debited a month in advance.If there after market service could have been so quick it would have been so fantastic.Even had a phone call regarding my post on this platform but still no solution just waisting time and money.The same thing happened numerous times before and no 1 can sort it not even management 🤣🤣🤣🤣🤣 SO maybe the answer is rather to cancel and go to another network supplier