EP
Elize P

1 reviews | Active since Feb 2023

17 Feb 2023, 18:58

Vodacom poor customer service

Have reported no internet om my fibre line, 2nd February 2023. With a promise that someone will come out to our house the next day nothing happenned. logged another call again on the Friday with a promise that the case is escallated. Vodacom rep**** their technicians do not work on weekends. Logged calls 3 times daily for the next two weeks. Vodacom still have not repaired the line, with every call a manager will phone me back, which did not happen once. Still not internet. when I asked to cancell my R 10k per month service they asked how quick can we transfer you to the cancellation department. poor poor poor service, Will try to move as soon as possible.

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2023, 10:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team