Vodacom poor customer service and do not use on-line upgrades

I upgraded my contract with on-line deal where I got a pair of Beats 3 headphones and a apple phone I received confirmation of my order and my order number via e-mail. I then phoned Vodacom some weeks later to find out the status of my order and was told it had been canceled because the Beats had been discontinued (but yet they are still selling them in stores as per the booklet) I asked why I was not made aware of the fact that my order was canceled and was advised that Vodacom on-line do not advise of cancellations you are only made aware if you phone in. As it had been a few weeks with no indication of cancellation I even went out and go accessories for this upgrade.

I am shocked at the poor customer service of Vodacom this is not the first time I think it is time to start moving my businesses I have with them.