MH
MARK H
1 reviews | Active since Jul 2011
16 Feb 2021, 12:39
Vodacom poor customer service
I've been a Vodacom customer for over 20 years and never previously had an issue. I recently app**** for a new contract and have been sent backwards and forwards to the different departments as the one can't check with the other one , so the customer has to call the other department every time. When I found I was not getting anywhere I asked for a more senior person to contact me and was assured that would happen...but to no avail...I'm still waiting. I'm most disappointed and frustrated
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Vodacom's replyOfficial
16 Feb 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
MARK H's updateReviewer Update
19 Feb 2021, 12:13You attempted to call me once when I couldn't take the call. I called back your number for further assistance and was met with the same indifferent attitude with nobody willing to make any effort to sort out the issue which can easily be sorted out if somebody actually cared enough. You're losing a 20+ year loyal customer to another network for something that could have been dealt with easily
MH
MARK H's update19 Feb 2021, 12:13
Reviewer Update
You attempted to call me once when I couldn't take the call. I called back your number for further assistance and was met with the same indifferent attitude with nobody willing to make any effort to sort out the issue which can easily be sorted out if somebody actually cared enough. You're losing a 20+ year loyal customer to another network for something that could have been dealt with easily