MS
Merick S
1 reviews | Active since Apr 2021
15 Apr 2022, 10:47
Vodacom Poor Customer Service
Called regarding sporadic network outage in my area. Was advised it can only be addressed in 5 days; "back office are only back on Tuesday, 19th. So, I cannot make calls, including emergencies, or use data on 2 wifi routers and mobile data. Debit orders are always processed irrespective what day it is, but customer service can be delayed by up to 5 days?
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Vodacom's replyOfficial
15 Apr 2022, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2022, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Merick S's updateReviewer Update
25 Apr 2022, 21:59I've had calls advising me that the signal quality issue is being attended to. Ten days later, 3 days after your specified resolution time, it is still "in progress", as advised by your call centre. So, will it take another 10 days before something is actually done? Meanwhile, I will still be debited as normal on the 1st of the month...
MS
Merick S's update25 Apr 2022, 21:59
Reviewer Update
I've had calls advising me that the signal quality issue is being attended to. Ten days later, 3 days after your specified resolution time, it is still "in progress", as advised by your call centre. So, will it take another 10 days before something is actually done? Meanwhile, I will still be debited as normal on the 1st of the month...