RM
Raymond M
1 reviews | Active since Apr 2017
16 Jun 2020, 12:55
Vodacom poor customer service
Vodacom Fibre team treats us customers with contempt and they don't care about customer care! We're encountering repeated disconnections and loss of connectivity on daily basis. They refuse to provide an alternate interim solution for customers, yet they expect us to pay them!
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Replies (3)0
Replies (3)RM
Raymond M's updateReviewer Update
16 Jun 2020, 13:34I expected and requeste Vodacom to provide an interim solution, but they refused to assist!
RM
Raymond M's update16 Jun 2020, 13:34
Reviewer Update
I expected and requeste Vodacom to provide an interim solution, but they refused to assist!
RM
Raymond M's updateReviewer Update
16 Jun 2020, 13:35What does Vodacom Fibre expect us to do when they refuse to comply with our requests for a solution to their network problem??
RM
Raymond M's update16 Jun 2020, 13:35
Reviewer Update
What does Vodacom Fibre expect us to do when they refuse to comply with our requests for a solution to their network problem??
Vodacom's replyOfficial
16 Jun 2020, 14:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jun 2020, 14:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team