KM
Keren M
1 reviews | Active since Feb 2019
27 Sept 2019, 13:45
Vodacom poor customer service
I upgraded my contract last night for a new Iphone 11. Received an email confirmation that said that it would be free next day delivery. When I called now the agent said no it will take 3 to 7 working days and they could not give me any indication of a day. When I then said that I'm not available Monday and Tuesday she told me if the courier couldn't get hold of me they would cancel the delivery. Why does it have to be a whole mission to get a phone delivered? It would have been easier to just go to an Istore this afternoon.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Sept 2019, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2019, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Keren M's updateReviewer Update
01 Oct 2019, 20:47So vodacom responded to say a consultant will Constance me shorting, that was on Friday. It’s not Tuesday night and there is no missed calls or a voicemail. I have been a vodacom member for the last 20years. Is this the service I get for being a loyal customer? If I do not have my phone by end of business day Wednesday 3 October 2019. I will cancel everything with vodacom and move to another provider.
KM
Keren M's update01 Oct 2019, 20:47
Reviewer Update
So vodacom responded to say a consultant will Constance me shorting, that was on Friday. It’s not Tuesday night and there is no missed calls or a voicemail. I have been a vodacom member for the last 20years. Is this the service I get for being a loyal customer? If I do not have my phone by end of business day Wednesday 3 October 2019. I will cancel everything with vodacom and move to another provider.
KM
Keren M's updateReviewer Update
03 Oct 2019, 10:44So it looks like Vodacom really do not care about there customers.
I still have not heard a word from them
I still have not heard a word from them
KM
Keren M's update03 Oct 2019, 10:44
Reviewer Update
So it looks like Vodacom really do not care about there customers.
I still have not heard a word from them
I still have not heard a word from them
Vodacom's replyOfficial
04 Oct 2019, 11:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Oct 2019, 11:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team